Brand Name: POP MART
Item Type: Puppets
Recommend Age: 12+y
Warning: Small parts
Commodity Attribute: Finished Goods
Model Number: BOBO and COCO
By Animation Source: China
Condition: In-Stock Items
Completion Degree: Finished Goods
Original Package: Yes
Puppets Type: Model
Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-3 weeks(business days) from the time of purchase to shipping your order worldwide unless it is specified in the product description. Sometimes we have special sales with priority shipping e.g. 3-8 days shipping. Shipping times can be found in the product description on all products as well, as shipping times will sometimes vary depending on the item in particular.
"HOW DOES SHIPPING WORK?"
EasyShop LLC. works with global merchants and top quality handmade artisans in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world.
Because we ship directly from our partners and a lot of our products are high demand, your item(s) may take 1-3 weeks( business days) to arrive. If you buy different items it is possible that you will receive more than one package. Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well.
E-mail support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.